We want you to be 100% satisfied with your board. We are available every step of the way to ensure you get the best possible quality.
Custom Skateboard Return Policy
All of our boards are custom printed using your design. Because of this, we do not accept any returns for designs that are low resolution, have typos, or if you’ve changed your mind on the design. Our customer service department and design team is available to review your design before your purchase. We can check resolution and proofread your design if you’d like at no additional cost. If you want our team to review your design, please email us a link to your design or your design number.
If your order has already started processing and you’d like to change the design, we may be available to change the design with a $20 design change fee.
During processing, shipping, and customs, occasionally boards will be damaged. We do inspect each board before it ships out to you. As soon as your order is received, please inspect the board for damages. You have 5 days from when the board was delivered to report any damage. If you do find any damage, please take a picture of the damage and packaging and send it to firstname.lastname@example.org. We will gladly replace any damaged boards. Otherwise, all custom sales are final.
If you are not satisfied with the quality of your custom print, please send us an email with your order number, the reason you are not satisfied, and a photo of your print. We must receive this within 5 days from when your product was delivered. Once received, our customer service team will review the issue and accept on a case by case basis.
If your order is delayed due to any reason and not processed, we can cancel and refund your order up to 60 days. After 60 days, all sales are final and you will receive store credit.