Order Status

Custom Order Production Timelines and Status Requests

The time it takes to get your order has 2 parts: Processing and Shipping times. Please allow ample time for BOTH processing and shipping times combined, before contacting us for updates or requesting an order update thru the form on this page.

Exact Dates Cannot Be Guaranteed

Because of ground shipping and the nature of custom skateboard printing (occasional re-prints in our shop, etc), we cannot guarantee exact dates but will try to be on-timeline with your order as best we can.

Processing/Production Time: 5-15 Business Days

All custom graphics orders with our Smash Base material (Banger series park decks and all Longboards) take up to 8 days to be processed and then made custom by hand. Our traditional park decks processing time can vary from 1-2 weeks, or as high as 3 weeks if order volume is high during peak season ordering.

Custom Grip Tape: 2-Week Processing

Please Note: All Custom Grip Tape orders have a 2-week processing time. If your order contained custom grip tape your board will be delayed additional days to wait for the grip to be done to ship together.

Shipping Time: 2-6 Days

Shipping can take 2-6 days depending where you’re located and which board(s) you purchased. When your order ships, you should receive a tracking number at the email address you ordered from. If you do not receive a tracking number after two weeks, please use the form on this page to request an update.

Delays

If your graphic was flagged for review, resolution, inappropriate content, copyright, or any other reason, then it may be delayed. If your order was flagged for these or any other reason that causes a delay and prevents it from being produced in the normal timeline, then your order will be put on Hold until resolved and you will be contact by email to submit a new design or cancel.

On-Hold / Paused Orders

In the case your order is paused and put “On Hold”, we will contact you via email at the email address you used to place the order to create or pick a new design. If you are non-responsive on email for an extended amount of time, we may reach out by phone if you had provided a phone number at checkout.

More Info FAQs

For more information about our order process check our FAQ’s here:
Frequently Asked Questions

Request Order Status
Request an order status update.
Name the order was placed under when checking out
The email address the order was placed with
Your order number is sent in your confirmation email.
Did you receive an order-confirmation email when you placed your order?
Has it been longer than the combined times of our Processing and Shipping times? Remember "10 business days" is 2 weeks M-F, .
Did you receive a tracking number email for your order?