Frequently Asked Questions

Note: Your credit card statement will say “MyStyle Custom Products”.

Your design will be printed on the bottom of the board.

Order Processing & Shipping

How long does an order take to process?

Processing time for most boards is between 5-8 business days. The Surf Dart and orders with custom grip take 2 weeks for processing. Shipping is between 2-6 days for domestic orders and 6-10 days for International orders.

I want to order a skateboard but I need it by a specific date. Can you guarantee that it will arrive by then?

With our standard ground shipping we cannot guarantee that your order will arrive by a certain date. However, when you check out you can write in the comments of your order that you need it by a certain date, and we will try our hardest to get your order to you in time.

We do offer expedited shipping which is usually an extra $30-75. Please email us with your order number and the date you need it by for the fastest response time. If we are able to get you the board by the date requested, we will send you a PayPal invoice with the difference. Once paid, we will confirm with you that your order is expedited. We can expedite processing time to 3 days for an additional $30. We can also expedite shipping to 3 day, 2 day, or overnight.

I placed an order but haven’t received any order confirmation. Has my order gone through?

Please make sure to check your spam folder for your confirmation email. If you still don’t see it, please send an email with your full name to contact@whateverskateboards.com. Let us know you placed an order and never received an order confirmation. We will look up your order and confirm it went through.

I placed an order and I received a confirmation email. Now what?

Your order is currently being processed. Most orders will ship within 8 business days. Orders with custom grip or the Surf Dart will take 2 weeks. Shipping is through UPS in the United States and Canada and varies Internationally. Shipping within the United States is estimated between 2-6 days.

How much does shipping cost?

Average shipping price for one deck is $18.99 within the United States. International prices vary and can be looked up upon checkout. There may be an additional import tax or customs charge which Whatever Skateboards does not cover and is the responsibility of the customer.

Where can I check my tracking number?

When you order is processed and ready to ship, you will automatically receive a tracking number with instructions on how to track your order. You are always welcome to email us and ask about the status of your order; however, all custom decks will take at least 5-8 business days to process before we have a tracking number available to send you.

Products

Does the deck I designed come as an assembled, complete skateboard? Or is it deck only?

The default is deck only. However, you can add grip tape only, or make it a complete, assembled board by editing the product options. Click the “Options” link on the product information page to see the list of upgrades. You will also be able to edit this in your shopping cart. A “complete” board will come fully assembled with installed grip tape, and installed trucks, wheels, and bearings.

For anyone buying a board as a gift, we recommend upgrading your deck to a complete. You can pick “Choose for me” for the truck and wheel options and we will choose the recommended trucks and wheels for the board you picked out.

Can I see photos of decks you’ve already done?

Yes! Check out our Facebook album of Featured decks. You can find it here: https://www.facebook.com/media/set/?set=a.1485962264977397.1073741830.1399235833650041&type=3

How thick are the decks? What are they made of?

All decks vary. When viewing a product, click the “Specifications” tab to view the specific details of that deck. All decks are made with high quality Canadian maple. Most decks are between 7-9 plys.

Can I add grip tape to my board, and how much does it cost?

Yes, you may add a grip tape installation to your board. The cost is between $9.99 – $13.99, depending on the board. We will install grip tape on whatever board you purchase. If you would like to receive it uninstalled, we can do that as well. Just make a comment in the notes when you checkout you do not want the grip tape installed. You can add this product to your cart here: grip tape link.

What else do you sell?

We sell trucks, wheels, tools, accessories, apparel, helmets, gloves, and grip tape. Visit our shop page to browse products by category.

How are the boards made?

Our longboards are printed on a high quality vinyl and finished with a thick coat of water based varnish. We have a special process to seal your design on our boards. Find out how the boards are made by clicking here.. Our Park decks and cruisers are made using a direct print heat transfer method and are matte.

I found a board online that is cheaper. What’s the difference between yours and theirs?

Most likely, a cheaper price = a cheaper made board. The main differences between our boards and the cheaper boards is the quality. Mainly, the quality of the wood and the quality of the print. Our boards are made with thick, specially picked wood to give you a solid board that can withstand a lot. Our process to create your custom board is lengthy and hand crafted. We will not just automatically take your order and let a machine do the rest. Our team reviews every single design and will contact you if there is an issue.

I’ve never heard of you guys. Are your boards quality?

Yes! Our wood, process, and everything in between can be found here. Also, check out our testimonials page to see feedback from our other customers.

What is your minimum order?

There is NO minimum order. That means you can create a design and order it on just 1 board.

Do you sell custom grip tape?

Yes, we do! We sell longboard and shortboard custom grip. Design & purchase here.

Wholesale & Bulk

Can I purchase in bulk?

Yes, please contact us with details of your order and a quote will be sent asap. Our bulk discounts are typically about 10-15% off of the MSRP found on the website. Bulk discounts start at 10 decks. For larger orders, much larger discounts can be given with a 4+ week processing time.

Designs & Resolution

Can people see or take my design?

It’s in your hands to choose whether or not someone can see and use your design. You have the option to mark your design as “private” or “public”.

Private: no one can see your design besides you.

Public: other users can find, view, edit, and purchase your design.

How do I delete my designs?

To mark your designs as private, follow these steps:

  1. 1) Open the email that says “Whatever Skateboards Skateboard Created!”
  2. 2) Click the link where it says “If you created a design but did not enter a password please reset your password to fully claim your account!”
  3. 3) If you are not logged in, you’ll see a box to enter your email address to receive a forgot password link. Enter your email and click “reset password”. From here, you’ll receive an email with a link to set up your password. If you are not logged in, when you click this link you’ll see 2 fields to enter a new password and confirm. Fill out both fields and click “reset password”.
  4. 4) You are now logged in. Move your mouse over the top right where you see “New User” or your name, and click “My Designs”.
  5. 5) Click the design you would like to make private.
  6. 6) Scroll down and in the middle box you will see “Access Level”. Click “Make Private” to make your design private.

Is my image high enough resolution? How will I know if my design will come out blurry?

We recommend using images that are at least 3000px by 3000px for optimal resolution. If the preview on screen is blurry, it will almost definitely be blurry when printed. If the preview on screen is questionable or slightly blurry, it most likely will be blurry when printed. If your image is clear and not blurry at all on screen, it probably will be OK. If you are unsure, you can always email us your image or design and have our design team double check your image before you use it. To check the image yourself, zoom in on the image until it is the size that it will be on the skateboard once printed. For example, if your image covers the entire width of the board, zoom in so the width of the board is 8″. Once printed, your image resolution will look closer to that preview.

Please note that all custom sales are final and once submitted, your product is not returnable.

Will my design be on the top or bottom of the board? Can I put it on either side?

Your design will go on the bottom of the board. The top will be wood or have grip tape installed if you add it on. We are able to print on both the top and bottom if you’d like. We do have clear grip tape for our short boards and can apply clear grip tape on request. To add a top image to your board, add this product to your cart: click here. Once purchased, email us a link to the design you’d like on the top of the board: contact@whateverskateboards.com. We also can print a custom design on grip tape for both longboards and shortboards. If you purchase a custom deck and custom grip in the same transaction, we’ll make sure to install your custom grip tape on the deck in the same order.

Return Policy

What is your return policy?

Please view our return policy here: Return policy. Because all of our boards are custom made, we do not accept returns if your design is low resolution, has typos, or if you’ve changed your mind on the design. You can always email us to check your design, including print resolution, before you order. Email us a link to your design or your design number.

If your order has already started processing and you’d like to change the design, we may be available to change the design with a $20 design change fee.

While we inspect each board before it ships out to you, occasionally boards will be damaged during processing or shipping. When you receive your order, please inspect it to make sure it has your design and there are no damages. You have 5 days from when the board was delivered to report any damage. If you do find any damage, please take a picture and send it to contact@whateverskateboards.com. We will gladly replace any damaged boards. Otherwise, all custom sales are final.

If you are not satisfied with the quality of your custom print, please send us an email with your order number, the reason you are not satisfied, and a photo of your print. We must receive this within 5 days from when your product was delivered. Once received, our customer service team will review the issue and accepted on a case by case basis.

If your order is delayed due to any reason and not processed, we can cancel and refund your order up to 60 days. After 60 days, all sales are final and you will receive store credit.

General

My question wasn’t answered. Who can I contact?

You can contact us anytime by using the contact form on our website or sending us an email to contact@whateverskateboards.com. If you are contacting us about an order, please include your order number and what you are contacting us about in the subject line. You can also call our toll free number at 844-332-2661.